I'm dealing with an issue at work where I have to work with Microsoft, and it's not going well. The problem has to do with how their AJAX framework is working (or in this case not working) in Safari.

The support guy is asking me basically to do his job, in which case there's little reason for us to be paying them. He won't escalate the problem to the product team, who wanted me to open the ticket in the first place so it was all documented. So what am I supposed to do? It can be frustrating enough when someone you work with isn't cooperative (which is rare, fortunately), but what do you do when it's that far out of your control?

I'm just not in the mood for this kind of frustration. I've retreated to the Winking Lizard for lunch.